Delivery & Shipping

SINGAPORE DELIVERY

Orders will be packed and shipped out to you within 5-7 working days (excludes weekends & Singapore public holidays).  We offer 1) Normal Mail 2) SmartPac Lite 3) Ninja Van Delivery.

Do bear with us during festive periods as the orders will be slightly delayed reaching you.

 

1. Normal Mail (Up to 2kgs) $1.50

  • Normal parcel will be delivered via SingPost
  • No Tracking number for Normal Mail
  • Parcel will take 1-3 working days to be delivered
  • An email notification will be sent to inform orders has been mailed out.

 

2. SmartPac Lite (Up to 2kg) $4

  • Registered parcels will be delivered via SingPost
  • Once the order has been sent out, a Tracking number will be sent to you via email
  • Tracking of packages can be viewed at singpost.com using the tracking number
  • The postman will deliver to door-step or into letterbox if there's no one to receive a parcel.
  • An email notification will be sent to inform orders has been mailed out.

 

3. Ninja Van Delivery (Up to 4kg) $4

  • Tracking number provided to check online at https://www.ninjavan.co/en-sg/tracking
  • Parcels will be delivered by courier to door
  • Courier company will send text on day of delivery
  • Parcel will take 1-3 working days to be delivered
  • An email notification will be sent to inform orders has been mailed out.

  

 

INTERNATIONAL DELIVERY

Orders will be packed and shipped out to you within 7 working days (excludes weekends & Singapore public holidays). 

  • We ship worldwide to a valid address.
  • International orders will be sent via SingPost via Registered Airmail.
  • Once an order has been shipped, a Tracking number will be sent to you within a 2-3 working day.
  • Tracking of packages can be viewed at singpost.com using the tracking number.  Singpost tracking can only be traced from Singapore to arrival in the country of destination.
  • Orders will be delivered within estimated 14-21 working days.
  • Shipping cost is a flat rate of S$10

     

 

**Please take note

1) For all Singapore and International Shipping, PuppyLove will not be liable for any loss of packages or delay of delivery of packages once they have been mailed out. 

 2) For all International Shipping, customers might be required to pay sales tax, duty or customs charges in their own country.  It is the responsibility of the customer to pay any sale tax, duty or customs fees on their end as charges varies depending on the country and state.  Do contact your local customs office to check on any applicable tax, duty or customs charges before you make your purchase.  

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